Frequently Asked Questions

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FAQs : Capital Credits

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As a cooperative, FTC's first responsibility is to its members. Your membership in a cooperative represents ownership of the organization and affords you the opportunity to be awarded capital credit refunds. As a nonprofit organization, FTC seeks ways to provide members the highest quality service at the most affordable rates. It is not always possible, however, to establish rates that ensure that money collected exactly equals money spent. When a profit is earned, these profits are allocated back to the members in the form of capital credits. So as your cooperative enjoys financial success, as a member of FTC, you share in the success as well. Your portion of those credits is based upon the revenue that is generated by your services. 

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Between the time of Capital Credit assignment and ultimate payout, the credits are used as a source of working capital to finance facility and network upgrades, or to reduce the cooperative's debt dependency. Each year, the Board of Directors reviews the overall financial condition of the cooperative and decides what portions of Capital Credit allocations can be returned to the membership without jeopardizing the financial health of the organization.

Capital Credits paid to members are proportionate to the amount of dollars they have spent on FTC services that are associated with a member's account. Qualified services include FTC Phone, Digital TV, Internet, Security and Wireless.

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Click here to go to the page on our website where the search form is located. Additionally, instructions on how to claim unclaimed capital credits can be found on this page.

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