Frequently Asked Questions

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Internet : Availability & Ordering

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Unless you own your own domain and are using that as your email extension, then moving from one service provider to another does require you to change your email address.

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Adjustments are normally shown on the following month’s bill.
 

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If you need more information regarding charges on your bill or have any questions concerning your bill, contact Customer Service at 888-218-5050. To view or pay your bill online, click here.

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It may still be processing. For additional information on a refund that is due contact Customer Service at 888-218-5050.

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Contact Customer Service at 888-218-5050.

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Orders can be placed online by clicking here or by contacting Customer Service at 888-218-5050.

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All you need is an Ethernet port on your computer and an operating system that supports TCP/IP.

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No, due to certain configuration requirements, FTC provides free on-site installation.

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No additional phone lines are needed for FTC Internet.
 

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Yes, FTC Internet is available in most areas. Contact Customer Service at 888-218-5050 or click here to sign up.

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Installation is free for one wired and one wireless personal computer.

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