Frequently Asked Questions

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Internet : Change or Cancel Internet Service

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If you are under contract and you do not establish Internet service at the new location, early termination fees will apply.

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To change your DNS records, click here to fill out the form.

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If you received an FTC Wireless Router, you must return the entire Router Kit (router, ac adapter, CD and guide, telephone cable and ethernet cable) or you will be billed $125 for not returning the Router Kit. If you provided your own router, no.

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You may terminate your account at any time and for any reason by contacting Customer Service at 888-218-5050. To terminate Web Hosting and/or Business Services, you must call 800-671-0670. Charges to your account will stop accruing the day FTC accepts your cancellation. Based on your billing cycle, charges accrued prior to your termination may apply after you receive a cancellation confirmation. If your account included space on FTC's servers, anything stored on this space will be deleted upon termination. If you were under contract, early termination fees will apply.
 

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