Frequently Asked Questions

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Internet : Connecting & Networking

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Try rebooting your computer or modem/router. If this does not work, verify that your Ethernet wire is connected. If you are connected by Wi-Fi, check to make sure your computer has a strong wireless connection. If you are still having trouble with your Internet connection, contact Technical Support at 611 from any working FTC phone or 800-541-5030 (24 hours a day, 7 days a week).
 

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You may have entered the website address incorrectly. Check the URL to make sure you have the correct slashes (“/” vs. “\”) or aren't missing colons (“:”). Check to make sure you are still connected to the Internet by browsing to another page. If you are able to access other pages on the Internet, the problem may be with the provider of the Web page. For additional help, contact Technical Support at 611 from any working FTC phone or 800-541-5030 (24 hours a day, 7 days a week).

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Type the IP address of the Web page you are trying to browse to into your Web browser address line.

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For FTC routers with Wi-Fi capability built in, contact Technical Support at 611 from any working FTC phone or 800-541-5030 (24 hours a day, 7 days a week) and they will walk you through setting up that connection. Should your router not have Wi-Fi capability built in, contact Customer Service at 888-218-5050 to set up an appointment to have a Wi-Fi enabled router installed.
 

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Yes. FTC's Internet utilizes a fully functioning Internet router that allows you to connect several computers at one time.

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To request a static IP or additional information on a static IP, contact the FTC Marketing Department at 800-671-0670.
 

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FTP, File Transfer Protocol, is a protocol through which Internet users can upload files from their computers to a website or download files from a website to their PCs.

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A home network is simply a method of allowing computers to communicate with one another. If you have two or more computers in your home, a network can let them share:

  • Files and documents 
  • An Internet connection 
  • Printers, print servers and scanners 
  • Stereos, TVs and game systems

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Yes, you can use a dial-up Internet connection if you have FTC Internet. To do so, you must use one of FTC’s local access numbers and your existing username and password to establish the connection. For additional information and access numbers click here.

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Contact Technical Support at 611 from any working FTC phone or 800-541-5030 (24 hours a day, 7 days a week).

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Yes, click here for the speed test. 

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