Frequently Asked Questions

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Internet : Email

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You can locate the email setup for the iPhone in the iPhone user guide, which is detailed below:
iPhone User Guide:
1. From iPhone's Home screen, select Settings.
2. Select "Mail, Contacts, Calendars, " then tap Add Account
3. Select an account type: iCloud, Microsoft Exchange, Gmail, Yahoo!,  AOL Hotmail, Mobileme or Other and follow the on-screen prompts
For FTC accounts select Other
1. Add Mail Account
2.  Enter your account information and tap Save.
Email Server Information

  • Inbound server is mail.ftc-i.net 
  • Outbound server (SMTP) is smtps.ftc-i.net OR smtpauth.ftc-i.net

Note: When using smtps.ftc-i.net OR smtpauth.ftc-i.net password authentication is required. The username and password is the same as your FTC email account username and password. Password authentication is turned on in the advanced setting of the email set-up.

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1. Select the email icon at the bottom of the screen
2. Enter email address and password
Note: If automatically configure account option is displayed, make sure this is unchecked as you want to manually configure this account.
3. Select POP3 account
4. Enter Incoming Server and port info (mail.ftc-i.net Port #110). Make sure you choose "None" as security type. You will also want to choose "Never" under the tab labeled "Delete email from server." Select Advanced Settings and uncheck the "Verify Certificate" option. Then select OK. 
5. Enter Outgoing Server and port info (smtps.ftc-i.net OR smtpauth.ftc-i.net Port #587). You will choose "None" under the tab labeled "Security Type." Select Advanced Settings and uncheck the "Verify Certificate" option. Then select next.
Note: The username and password is the same as your FTC email account username and password. 
6. Check email frequency settings to desired times then select next
7. Name the account and enter name to display on outgoing messages then select done
8. If you are having issues using the smtps.ftc-i.net outgoing server, please try the smtpauth.ftc-i.net Port #587 option.

Helpful?

If you use a mail 'client' such as Microsoft Outlook, Outlook Express, Apple Mail, Entourage or any other 'client' you must change your email settings to the following:

Server Settings

Incoming Mail (POP3) Server: 
mail.ftc-i.net

Outgoing Mail (SMTP) Server:
smtps.ftc-i.net (SSL compatible for Smartphone use)

Helpful?

E-mail virus protection prevents unwanted messages from reaching your email inbox. Your email protection service filters incoming email for junk and virus-infected messages, before they reach your inbox. Legitimate messages are delivered to your inbox as usual, but unwanted and potentially harmful messages are diverted and quarantined at your FTC Personal Dashboard.

Helpful?

This Personal Dashboard is a web-based interface for managing all your messaging security services. You can configure and maintain your Email Filter (EMF). The personal dashboard has 4 tabs:

  • Messages: View, delete and release filtered messages.
  • Settings: Manage your Spam Digest settings, such as frequency, format, content, and sort order.
  • Policies: Manage your filter settings.
  • Status: Reports of your mailbox name, aliases, digest status, digest history, and monthly activity.

FTC Personal Dashboard User Guide
Click here to download PDF

Helpful?

All accounts are created with default settings. To manage your FTC email spam account (personal dashboard) visit http://spamfilter.ftc-i.net and enter the username and password for the address you wish to configure.

FTC Personal Dashboard User Guide
Click here to download PDF

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All messages are automatically deleted after 35 days. You can, however, manually delete messages from your quarantine if you like.
 

Helpful?

FTC email is not compliant for “protected health information” under the federal HIPAA law and related regulations. Other email providers may specifically price and offer “HIPAA compliant” email services, which typically are more expensive, and involve the hosting company signing a “Business Associate Agreement.” We do not offer such a product at this time.

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