Frequently Asked Questions

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Voice : Change or Cancel Phone Service

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To make changes to your current rate plan or features, contact Customer Service at 888-218-5050.

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Yes, normal service order charges apply to restore service.

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Contact Customer Service at 888-218-5050 or e-mail us at ftc_cs@ftc-i.net.

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In some cases normal service order charges may apply to make changes to your account. Contact Customer Service at 888-218-5050 to inquire if service order charges will apply for the changes you are requesting to your account.

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Contact Customer Service at 888-218-5050 or you can add one online by clicking on “Account Management” along the top navigation bar this site, and then click on “Add Additional Line.”

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Contact Customer Service at 888-218-5050. Normal service order charges may apply for a phone number change.

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Contact Customer Service at 888-218-5050.

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We suggest you contact Customer Service at 888-218-5050 if you are moving to a new location. You can go to our website and click on “Account Management” along the top navigation bar of the site, and then click on “Make Changes to Your Account.”

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You can only keep your number if your new service is within the same local geographical area. To confirm if your number is available at your new address, please contact Customer Service at
888-218-5050.

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Normal installations and/or moves take place within 7-10 business days.

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Currently you cannot move numbers outside of certain local geographic areas. Contact Customer Service at 888-218-5050 to verify if your desired change is within the proper geographic area.

 

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