Frequently Asked Questions

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Security : Performing a System Test

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In order to properly test a glass break detector a special piece of test equipment is required. To have a technician come out and test for you, please contact Customer Service at 888-218-5050, charges may apply.

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Your alarm should be tested once each month. Be sure to test each zone.

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For a Honeywell brand FTC Security system, please follow these instructions:

I. Central Station Communication Test
a. Notify the Monitoring Station at 800-438-4171 of the impending test.(You will need to provide the name on the account, the account number and the account password.)
b. Secure all zones - the green READY status light will illuminate on your keypad.
c. Enter your User Code, press the Away button, then press 0/NO DELAY to arm the system.
d. Wait 30 seconds, then open a door to violate your system.
e. The system will go into alarm mode. Allow the siren or bell to sound for 40 seconds. After 40 seconds, the system will notify the monitoring service.
f. Enter your USER CODE followed by OFF (TWICE) to silence the alarm. Wait 2 minutes.
g. Call the monitoring service and ask them for the results of the test. If the test signal was received at the monitoring service go to h. If the signal was not received repeat steps b though g ensuring that the system stays in alarm for a minimum of 40 seconds. If the signal is still not received as confirmed by the monitoring service report the results to FTC Security at 888-218-5050 for maintenance.
h. Have the monitoring station remove the system from test.

If you have a Napco Gemini-brand FTC Security system, please follow these instructions:

II. Central Station Communication Test
a. Notify the Monitoring Station at 800-438-4171 of the impending test.
1. You will need to provide the name on the account, the account number, and the account password.
b. Secure all zones - the green READY status light will illuminate on your keypad.
c. Enter your USER CODE followed by ON to arm the system.
d. Wait 30 seconds - open a door to violate your system.
e. The system will go into alarm mode. Allow the siren or bell to sound for 40 seconds.  After 40 seconds, the system will notify the monitoring service.
f. Enter your USER CODE followed by OFF to silence the alarm. Press RESET and then wait 2 minutes.
g. Call the monitoring service and ask them for the results of the test. If the test signal was received at the monitoring station go to h. If the signal was not received repeat steps b though g ensuring that the system stays in alarm for a minimum of 40 seconds. If the signal is still not received as confirmed by the Monitoring Station report the results to FTC Security at 888-218-5050 for maintenance.
h. Have the monitoring station remove the system from test.

If you have any questions about performing these routine system tests, please call FTC Security at 1-888-218-5050 or stop by the FTC's local business office in your area.

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