Frequently Asked Questions

Can't Find Your Question?

Submit your question to FTC

 
 

 

Digital TV : Billing & Accounting

Show Topics

For billing questions, contact Customer Service at 888-218-5050.

Helpful?

For technical questions, contact Customer Service at 888-218-5050.

Helpful?

If you need more information regarding charges on your bill or have any questions concerning your bill, contact Customer Service at 888-218-5050. To view or pay your bill online, click “Account Management”along the top navigation bar of this site. Once in the Account Management portal, click on “Pay My Bill."

Helpful?

To check the status of your order, contact Customer Service at 888-218-5050.

Helpful?

Adjustments are normally shown on the following month’s bill.

Helpful?

Yes, it will appear on your bill under Digital TV.

Helpful?

Contact Customer Service at 888-218-5050.

Helpful?

Contact Customer Service at 888-218-5050 or click “Account Management” along the top navigation bar of this site. Once in the Account Management portal, click on “Pay Your Bill."

Helpful?

Contact Customer Service at 888-218-5050 48 hours after the event to confirm billing. Prior to the event, the TV guide data will indicate that you have pre-ordered the event.

Helpful?

On your FTC Vision bill, each of your Video On Demand rentals will be listed individually by title with associated rental cost. You will see them listed under usage charges on your bill.

Helpful?