CPNI and Privacy

FTC and the Federal Communications Commission (FCC) are very concerned about protecting our subscribers' privacy and identity. The FCC enacted some new rules regarding Customer Proprietary Information (CPNI) effective December 7, 2007. These rules protect our subscribers. FTC is not able to release any call detail or account information unless the customer assigned password is provided or proper photo identification is presented. FTC thanks our subscribers for their cooperation and patience in adjusting to these new rules affecting all communications providers and subscribers for everyone's protection.

How will CPNI affect me?

The CPNI rules affect subscribers calling in to inquire about subscribed features, average usage and long distance call information. Subscribers inquiring in person must provide a current, valid, government-issued photo identification before FTC can disclose any information. Subscribers inquiring about their accounts over the phone must provide their CPNI Subscriber Password. If subscribers are unable to provide the password or ID, FTC is forbidden from disclosing any information.

What if I forget or lose my Subscriber Password?

If subscribers are unable to provide the required password, FTC can place a call to the phone number associated with the account or we can mail a letter to the address associated with the account to disclose the information.

Can I change my password?

Subscribers can change their CPNI Subscriber Password by calling FTC's office by dialing 611 from their home phone or visiting one of our offices. FTC will notify account holders via U.S. mail, electronic mail or voice message when a CPNI Subscriber Password or Mailing Address is changed.