Help & FAQ

« Support FAQ Main

Click on a category below for questions.

Internet

Internet

Availability & Ordering

Basics

Browser

Change or Cancel Internet Service

Connecting & Networking

Dial-Up

Email

  • How do I set up my email on my iPhone?  
  • How do I set up my email on my Android?  
  • What are my email server settings?  
  • How long do messages stay in my Postini Spam folder?  
  • How do I set up my Postini account?  
  • What is Postini e-mail virus protection?  
  • What is Postini?  

    • How do I set up my email on my iPhone?

    You can locate the email set up for the iPhone in the iPhone user guide which is detailed below:

    iPhone User Guide:

    1. From iPhone's Home screen, select Settings.

    2. Select "Mail, Contacts, Calendars, " then tap Add Account

    3. Select an account type: iCloud, Microsoft Exchange, Gmail, Yahoo!,  AOL Hotmail, Mobileme or Other and follow the on-screen prompts

    For FTC accounts select Other

    1. Add Mail Account

    2.  Enter your account information and tap Save.

    Email Server Information

    • Inbound server is mail.ftc-i.net 
    • Outbound server (SMTP) is smtps.ftc-i.net OR smtpauth.ftc-i.net

    Note: When using smtps.ftc-i.net OR smtpauth.ftc-i.net password authentication is required. The username and password is the same as your FTC email account username and password. Password authentication is turned on in the advanced setting of the email set-up.


    Δ back to top

    How do I set up my email on my Android?

    1. Select the email icon at the bottom of the screen

    2. Enter email address and password

    Note: If automatically configure account option is displayed, make sure this is unchecked as you want to manually configure this account.

    3. Select POP3 account

    4. Enter Incoming Server and port info (mail.ftc-i.net Port #110 ). Select Advanced Settings and uncheck the "Verify Certificate" option. Then select OK.

    5. Enter Outgoing Server and port info (smtps.ftc-i.net OR smtpauth.ftc-i.net Port #25). Select Advanced Settings and uncheck the "Verify Certificate" option. Then select next.

    Note: The username and password is the same as your FTC email account username and password. 

    6. Check email frequency settings to desired times then select next

    7. Name the account and enter name to display on outgoing messages then select done


    Δ back to top

    What are my email server settings?

    If you use a mail 'client' such as Microsoft Outlook, Outlook Express, Apple Mail, Entourage, or any other 'client' you must change your email settings to the following:

    Server Settings

    Incoming Mail (POP3) Server: 

    mail.ftc-i.net

    Outgoing Mail (SMTP) Server:

    smtps.ftc-i.net (SSL compatible for Smartphone use)


    Δ back to top

    How long do messages stay in my Postini Spam folder?

    Messages will remain in your Spam folder approximately 30 days before they are permanently deleted.


    Δ back to top

    How do I set up my Postini account?

    After FTC Customer Service creates a Message Center email account for you, you’ll receive a Welcome email message, announcing your new email protection service. This message also includes your email address and password, which you’ll need to log in to Message Center.

    1. In any Web browser, go to http://login.postini.com.
    2. Place a bookmark to this location in your Web browser. Or click the link to Message Center in your Quarantine Summary email notification (see “The Quarantine Summary Email Message”).
    3. Log in using your email address and the password (You'll be prompted to change this password the first time you log in.)

    If you didn't receive a new password in your Welcome message, use the same password as for your current email account.

    If you forget your password, simply type any characters in the Password box and click the Log In button. The Forgot Your Password? link will appear on the page. Click the link to reset your password.

    For further information check out the Postini User Guide below.

    Click here to download PDF

    Δ back to top

    What is Postini e-mail virus protection?

    Postini e-mail virus protection prevents unwanted messages from reaching your email inbox. Your email protection service filters all incoming email for junk and virus-infected messages, before they reach your inbox. Legitimate messages are delivered to your inbox as usual, but unwanted and potentially harmful messages are diverted and quarantined at your Postini Message Center.


    Δ back to top

    What is Postini?

    Postini is an E-mail and Web security and archiving service owned by Google since 2007. It provides cloud-computing services for filtering e-mail spam and malware (before it is delivered to a client's mail server). 

    For further information check out the Postini User Guide below.

    Click here to download PDF

    Δ back to top

FTC Webmail

Installation

Security Control

Wi-Fi

Home