Help & FAQ
Click on a category below for questions.
Local Telephone
Calling Plans
- Where can I find information about the Lifeline program?
- How do I establish or set up a new service with FTC?
- What local phone service rates and packages are offered?
- What long distance rates and packages are offered?
- SC Advantage
- US Advantage Plus
- ZoneCall Plus
- Amerizone
- SC Advantage
- US Advantage Plus
- Region+Unlimited
Where can I find information about the Lifeline program?
Lifeline Assistance can help qualified customers get phone service and pay their bills. These are public programs implemented by local telephone companies that help eligible households pay for basic telephone installation costs and monthly services or monthly wireless telephone plans. Click here for more information online. To determine your eligibility or for more information Call the Office of Regulatory Staff at 866-788-6565 to determine your eligibility for the Lifeline Program. Your case manager at DSS or DHHS can also give you more information.
Δ back to top
How do I establish or set up a new service with FTC?
Contact Customer Service at 888-218-5050 or click here to sign up online and click on “Sign up for New Service.”
Δ back to top
What local phone service rates and packages are offered?
Δ back to top
What long distance rates and packages are offered?
FTC Residential
Δ back to top
Change or Cancel Phone Service
- Showing 10 most popular show all
- How do I change or cancel my services?
- Is there a charge to suspend or restore my service?
- How can I contact Customer Service?
- Is there a charge for changes to my account?
- How do I order a second line?
- How can I change my telephone number?
- How do I change my directory listing?
- How do I move my FTC phone service to a new location through your website?
- Can I keep my phone number when I move to a new address?
- How long will it take to install or move my service?
- If I am moving across the country, can I take my phone number with me?
How do I change or cancel my services?
To make changes to your current rate plan or features, contact Customer Service at 888-218-5050.
Δ back to top
Is there a charge to suspend or restore my service?
Yes, normal service order charges apply to restore service.
Δ back to top
How can I contact Customer Service?
Contact Customer Service at 888-218-5050 or e-mail us at ftc_cs@ftc-i.net.
Δ back to top
Is there a charge for changes to my account?
In some cases normal service order charges may apply to make changes to your account. Contact Customer Service at 888-218-5050 to inquire if service order charges will apply for the changes you are requesting to you account.
Δ back to top
How do I order a second line?
Contact Customer Service at 888-218-5050 or you can add one online by clicking on “Account Management” along the top navigation bar this site, and then click on “Add Additional Line.”
Δ back to top
How can I change my telephone number?
Contact Customer Service at 888-218-5050. Normal service order charges may apply for a phone number change.
Δ back to top
How do I change my directory listing?
Contact Customer Service at 888-218-5050.
Δ back to top
How do I move my FTC phone service to a new location through your website?
We suggest you contact Customer Service at 888-218-5050 if you are moving to a new location. You can go to our website and click on “Account Management” along the top navigation bar of the site, and then click on “Make Changes to Your Account.”
Δ back to top
Can I keep my phone number when I move to a new address?
You can only keep your number if your new service is within the same local geographical area. To confirm if your number is available at your new address, please contact Customer Service at
888-218-5050.
Δ back to top
How long will it take to install or move my service?
Normal installations and/or moves take place within 7-10 business days.
Δ back to top
If I am moving across the country, can I take my phone number with me?
Currently you cannot move numbers outside of certain local geographic areas. Contact Customer Service at 888-218-5050 to verify if your desired change is within the proper geographic area.
Δ back to top
Features
- What features are available for my home phone service and how do I use them?
- How do I disconnect or remove features from my FTC residential service?
- How can I see the features and services I have on my account?
- How do I add calling features to my account?
- How do I add my phone number in the National Do Not Call Registry?
- How can I restrict the types of calls that can be made from my home?
- How do I get an unlisted number?
- Why do some calls show up on my Caller ID with no name?
- Why are my calls not going to voicemail?
What features are available for my home phone service and how do I use them?
Click on any of the available Custom Calling Features below for full descriptions. For available pricing or to add a feature to your plan, click here.
Alert Line
Anonymous Call Rejection
Anonymous Call Rejection with Caller ID
Automatic Call Return
Automatic Redial
Call Forward
Call Forward Busy (Variable)
Call Forward No Answer (Variable)
Call Hold
Call Screening - Accept
Call Screening - Reject
Call Waiting ID
Call Waiting/Call Waiting Cancel
Caller ID
Caller ID Blocking
Code Restriction
Do Not Disturb
Message Center Plus
Multi-Hunt Queuing
Personal Ringing
Preferred Call Forward
Priority Ringing
Remote Activation of Call Forward
Speed Dialing - 8 Numbers
Speed Dialing - 30 Numbers
Telemarketer Screening
Three-Way Call Transfer
Three-Way Calling
Trunk Hunting Circular
Trunk Hunting - Linear
Δ back to top
How do I disconnect or remove features from my FTC residential service?
Contact Customer Service at 888-218-5050 or you can do it online by clicking on “Account Management” along the top navigation bar of this site, and then click on “Make Changes to Your Account.”
Δ back to top
How can I see the features and services I have on my account?
Contact Customer Service at 888-218-5050 or you can do it online by clicking on “Account Management” along the top navigation bar of this site, and then click on “Make Changes to Your Account.”
Δ back to top
How do I add calling features to my account?
Click here to add features online. Click on the features you wish to add and click “Total” at the bottom. Fill out the information required and submit. Add features by phone by contacting Customer Service at
888-218-5050.
Δ back to top
How do I add my phone number in the National Do Not Call Registry?
Visit https://www.donotcall.gov to input your information on the National Do Not Call Registry.
Δ back to top
How can I restrict the types of calls that can be made from my home?
To restrict certain calls that can be made from your home, simply add the Code Restriction feature. This feature allows you to stop calls being made from your home to certain numbers.
Δ back to top
How do I get an unlisted number?
Contact Customer Service at 888-218-5050.
Δ back to top
Why do some calls show up on my Caller ID with no name?
Not all numbers have a name associated with them or some may be masked, as is the case with most wireless numbers.
Δ back to top
Why are my calls not going to voicemail?
If your calls are not going to voicemail, contact Technical Support at 611 from any working FTC phone or contact Customer Service at 888-218-5050.
Δ back to top
Long Distance
- Where can I call using my long distance plan?
- Will it cost anything for a customer to switch to FTC for long distance services?
- How much am I charged for the Toll Free at Home Service calls?
- Do you have unlimited long distance plans?
- Can I have FTC long distance service if I have a different local company?
Where can I call using my long distance plan?
FTC Long Distance provides for both domestic and international calling.
Δ back to top
Will it cost anything for a customer to switch to FTC for long distance services?
Normal service order charges may apply.
Δ back to top
How much am I charged for the Toll Free at Home Service calls?
Click here for the current rates.
Δ back to top
Do you have unlimited long distance plans?
Yes, we have several plans to choose from based upon your needs. Click here for additional information on the plans.
Δ back to top
Can I have FTC long distance service if I have a different local company?
Yes, contact Customer Service at 888-218-5050 to select an available rate plan.
Δ back to top
Ordering
- How do I switch back to FTC local phone service?
- How can I get my line connection waived?
- Why didn’t I receive my Rewards discount?
How do I switch back to FTC local phone service?
To switch back to FTC local phone service, contact Customer Service at 888-218-5050.
Δ back to top
How can I get my line connection waived?
Lifeline Assistance can help qualified customers get phone service and pay their bills. These are public programs implemented by local telephone companies that help eligible households pay for basic telephone installation costs and monthly services or monthly wireless telephone plans. Click here for more information online. To determine your eligibility or for more information call the Office of Regulatory Staff at 866-788-6565 to determine your eligibility for the Lifeline Program. Your case manager at DSS or DHHS can also give you more information.
Δ back to top
Why didn’t I receive my Rewards discount?
Your FTC Rewards discount will be listed on the following month’s bill after Reward eligibility is reached. If it has been longer, please contact Customer Service at 888-218-5050.
Δ back to top
Troubleshooting & Repairs
- What number should I call if I have a repair question?
- How do I check a status of a repair ticket?
- How do I request a repair for my phone service?
- How can I check my phone jack/plug?
What number should I call if I have a repair question?
If you need to report trouble with your residential or business telephone, please call our Repair Service at: 611 from any working FTC phone or contact Customer Service at 888-218-5050.
Δ back to top
How do I check a status of a repair ticket?
Call our Repair Service at 611 from any working FTC phone or contact Customer Service at
888-218-5050.
Δ back to top
How do I request a repair for my phone service?
If you need to report trouble with your residential or business telephone, please call our Repair Service at 611 from any working FTC phone or contact Customer Service at 888-218-5050.
Δ back to top
How can I check my phone jack/plug?
A single jack may be checked by disconnect all phones or devices from existing jacks and plugging a known good phone into the jack to see whether the problem still exists. If you do not have a dial tone, contact Repair at 611 from any working FTC phone or contact Customer Service at 888-218-5050.
Δ back to top
