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Additional Information

Help & FAQs

Help & FAQs

Need more information? Have questions?

View our Vision FAQs

  • To speak with Customer Service - 888-218-5050, 8 am-6 pm EST, Monday-Friday
  • Contact FTC - Click here to e-mail Customer Service

Maintenance Plan

Maintenance Plan

Connection Protection

Damage to inside wiring can be expensive to repair. With Connection Protection, you can rest assured because your FTC wires and jacks for FTC Internet, Voice, Security and Digital TV are covered. That’s total protection from damage caused by accidental cutting, pests, water and other unforeseen events.*

Without Connection Protection, the minimum charge for wiring and/or equipment is $80 for the first hour, not including materials.

Monthly Charge

  • $4.95 added monthly to your FTC bill

*FTC reserves the right to deny requested repairs and/or discontinue this service for instances of abuse or neglect.

Closed Captioning Support

Closed Captioning Support

To report immediate closed captioning concerns while watching a program, call a Technical Support Representative at:

803-905-4599, or fax to 803-469-0452.

For written complaints on captioning troubles (specify date, time, channel, description of problem), send written complaints to: Lisa Coward, Customer Operations Manager, FTC DSI, P.O. Box 588, Kingstree, SC 29556, or fax to 843-382-5700 or email to

Looking for Business Solutions?

FTC offers services to meet all of your business needs

Our Business Solutions


Fiber to the Home

Learn more about the advantages of replacing traditional wires with fiber optic cable

Fiber to the Home

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Here’s what you can expect:

  • We’ll determine if FTC services are available in your area.
  • We'll work with you to determine which plans or services are best.
  • You'll receive a free service recommendation and price quote.