Message Center Plus

Message Center Plus works just like an answering machine, but it’s easier to use and has more features. It can take messages when you’re not home or when your line is busy.

To set up Message Center Plus for the first time:

 1. Dial the first three digits of your telephone number plus 9985 (for example: 469-9985).

2. All mailboxes are initiated as “auto-login.” Your messages are immediately available when you dial in.

3. Follow the prompts to disable “auto-login” if you would prefer to enter a passcode to access your mailbox.

4. Once in the system, press 9 to access the main menu. Follow the prompts to change “auto-login” status, add/change greeting or add/change passcode.

5. The system has sub-mailbox capability. Each account can be activated to have as many as five  individually passcoded sub-mailboxes for $1 per month. You will need to call Customer Service at (888) 218-5050 to activate.

6. Should you elect the e-mail option, your voice mail will be forwarded to your e-mail. This feature will allow you to listen to your voice mail as an attached file in an e-mail  The charge for this added functionality is $2 per month. You will need to call Customer Service at 1-888-218-5050 to activate.

To check for messages from the line the mailbox is provisioned on:

1. Lift your handset. A regular dial tone indicates you have no messages. A “stuttered” dial tone lets you  know you have a message.

2. When you hear the “stuttered” tone, dial the first three digits of your phone number plus 9985.  (Ported numbers have to dial FTC prefixes. Please see the list below.)

    (843) 201-9985     (803) 428-9985     (803) 494-9985
    (843) 210-9985     (803) 433-9985     (803) 495-9985
    (843) 221-9985     (803) 437-9985     (803) 498-9985
    (843) 355-9985     (803) 452-9985     (803) 499-9985
    (843) 370-9985     (803) 453-9985     (803) 501-2000
    (843) 374-9985     (803) 469-9985     (803) 501-9985
    (843) 382-9985     (803) 473-9985     (803) 501-9986
    (843) 387-9985     (803) 478-9985     (803) 505-9985
    (843) 389-9985     (803) 481-9985     (803) 506-9985
    (843) 426-9985     (803) 483-9985     (803) 774-9985
    (843) 657-9985     (803) 488-9985     (803) 905-9985
    (843) 659-9985     (803) 491-9985

3. Follow the recorded instructions.

To check for messages from a remote location:

1. Enter the Message Center Plus system by dialing the first three digits of your telephone number  plus 9985.

2. A recorded message will ask you to enter your “mailbox number.” That number is the line your mailbox is provisioned on (i.e., your home telephone or business number).

3. Follow the recorded instructions.

Note: If that remote location also has a voice mailbox, press ** when you are asked to enter your passcode for the first time. Then you will be asked for your mailbox number and your passcode.

Allow a caller to opt out and reach you at another local number:

1.  A local opt-out number can be established to allow a caller to try and reach you at an established local number (i.e., cell phone). To be reached at your optional number, a caller must Press 0 during the voice mail greeting. It is required that the opt-out dial number be a local number. The charge for this added functionality is $1 per month. You will need to call Customer Service at 1-888-218-5050 to activate.

Greeting example - “Please leave a message at the tone or press 0 to transfer to my cell phone.”

To change your name or greeting:

1. Press 9 to access the main menu.

2. Press 1 to hear greeting option.

To change your passcode:

1. Press 9 to access the main menu.

2. Press 5 to choose English or Spanish.

3. Press 2 to change passcode.

4. Enter your new passcode.

5. Enter #.