Additional Information

South Carolina Lifeline

South Carolina Lifeline

If you are a low-income consumer and need help paying for phone service, you may be eligible to participate in the Lifeline program.

Lifeline reduces residential landline telephone service by $12.75 per month ($153 in savings per year) or wireless service by $9.25 per month.

You may qualify to receive Lifeline if your household income is at or below 135% of the federal poverty guidelines or you receive any of the following benefits:

  • Family Independence (TANF)
  • Federal Public Housing Assistance (FPHA) or Section 8
  • Low Income Home Energy Assistance Program (LIHEAP)
  • Medicaid (Healthy Connections)
  • National School Lunch free lunch program
  • Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps
  • Supplemental Security Income (SSI) 

Lifeline assistance is limited to one per household and available on one service only per household, whether landline telephone or wireless.

For program enrollment, FTC customers may visit any FTC Business Office to present a photo ID and proof of eligibility.

Lifeline Q&A:

How much can I save?
You will save up to $12.75 on your basic monthly bill for residential landline services or $9.25 on your monthly bill for wireless services. 

How do I know if I am eligible?
You may be eligible for the Lifeline Program if your household income is at or below 135% of the Federal poverty guidelines or you participate in other government assistance programs such as: Federal Public Housing Assistance (FPHA) or Section 8, Supplemental Nutrition Assistance Program (SNAP), formerly known as Food Stamps; Low Income Home Energy Assistance Program (LIHEAP), Medicaid (Healthy Connections), National School Lunch free lunch program, Supplemental Security Income (SSI) and/or Family Independence (TANF).

Are there any restrictions?
Government rules specifically state that each subscriber can have no more than one Lifeline discounted service, whether landline or wireless. Lifeline is limited to one per household and nontransferable between individuals.

How do I apply?
FTC customers who believe they meet the requirements must visit an FTC Business Office to present a photo ID and proof of eligibility for program enrollment.

Click here to go to the Lifeline Across America website.

Relay South Carolina

Relay South Carolina

Relay South Carolina (RSC) is a free service for all South Carolina residents, connecting individuals who are deaf, deafblind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year.

Click here to learn more.

Help & FAQs

Help & FAQs

Need more information? Have questions?

View our Voice FAQs

  • To speak with Customer Service - 888-218-5050, 8 am-6 pm EST, Monday-Friday
  • Contact FTC - Click here to e-mail Customer Service

Maintenance Plan

Maintenance Plan

Connection Protection

Damage to inside wiring can be expensive to repair. With Connection Protection, you can rest assured because your FTC wires and jacks for FTC Phone, Digital TV, Internet and Security are covered. That’s total protection from damage caused by accidental cutting, pests, water and other unforeseen events.*

Without Connection Protection, the minimum charge for wiring and/or equipment is $80 for the first hour, not including materials.

Monthly Charge

  • $4.95 added monthly to your FTC bill

*FTC reserves the right to deny requested repairs and/or discontinue this service for instances of abuse or neglect.

Phone Notice of Universal Service Provider

Phone Notice of Universal Service Provider

On November 24, 1997, the South Carolina Public Service Commission designated Farmers Telephone Cooperative, Inc. (FTC) the “Eligible Telecommunications Carrier” for its service area for universal service purposes. The goal of universal service is to provide all citizens access to essential telecommunications services.

FTC provides single party residential (with unlimited local usage) and business service for rates which range from $15.62 per month for residential customers and $28.70 per month for business customers. This includes access to:

  • Long distance carriers
  • Emergency services
  • Operator services
  • Directory assistance
  • Telecommunications Relay Services
  • Other services designed for persons with disabilities
  • Toll blocking

Use of these services may result in added charges.

In addition, FTC provides one copy of its annual local directory without charge. Touch Tone service is available at no additional charge.

FTC would be pleased to provide you with specific rates for any of these services within your area upon request.

FTC offers qualified customers Lifeline Service. If you are a low income customer, you may qualify for FTC’s Lifeline Program. This means you may receive a monthly discount for your basic phone charges. This service also includes free toll blocking for qualifying customers.

Please call FTC at one of the local numbers appearing on your monthly telephone statement or 1-888-218-5050 if you have any questions.

Looking for Business Solutions?

FTC offers services to meet all of your business needs

Our Business Solutions

 

Fiber to the Home

Learn more about the advantages of replacing traditional wires with fiber optic cable

Fiber to the Home