Additional Information

South Carolina Lifeline

South Carolina Lifeline

If you are a low-income consumer and need help paying for voice, broadband or wireless service, you may be eligible to participate in the Lifeline program.

Lifeline is a non-transferable, federal benefit that makes monthly voice, broadband or wireless service more affordable. The program is limited to one discount per household. Eligible households may apply the monthly Lifeline discount to either landline voice, landline broadband or wireless voice service. Lifeline customers also have the option to apply the discount to a service bundle, such as home voice and home internet. The Lifeline voice service also includes toll blocking to qualifying customers without charge. For each month that the customer qualifies, the discount provided under the company’s Lifeline service for landline voice service is $12.75 per month, the discount for landline broadband service is $9.25 per month and the discount for wireless voice is $9.25 per month.

You may qualify to receive Lifeline if your household income is at or below 135% of the Federal poverty guidelines or if you, or a dependent, receive any of the following benefits:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income
  • Federal Public Housing Assistance (Section 8)
  • Veterans and Survivors Pension Benefit

Lifeline assistance is limited to one per household and available on one service only per household, whether landline voice, landline broadband or wireless voice.

For program enrollment, FTC customers may visit any FTC Store to present a photo ID and proof of eligibility.

Lifeline Q & A:

How much can I save?

You will save up to $12.75 on your basic monthly bill for landline voice service, $9.25 on your monthly bill for landline broadband service or $9.25 on wireless voice service.

How do I know if I am eligible?

You may be eligible for the Lifeline Program if your household income is at or below 135% of the Federal poverty guidelines or you participate in other government assistance programs such as: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance (Section 8) or Veterans and Survivors Pension Benefit.

Are there any restrictions?

Government rules specifically state that each subscriber can have no more than one Lifeline discounted service, whether landline voice, landline broadband or wireless voice. Lifeline is limited to one per household and non-transferable between individuals.

How do I apply?

FTC customers who believe they meet the requirements must visit an FTC Store to present a photo ID and proof of eligibility for program enrollment.

Click here to go to the Lifeline Across America website.

Relay South Carolina

Relay South Carolina

Relay South Carolina (RSC) is a free service for all South Carolina residents, connecting individuals who are deaf, deafblind, hard-of-hearing, or have a speech disability with users of standard telephones. Whether calling on a standard telephone or a text telephone (TTY, a special phone with a typewriter-style keyboard), relay makes communication simple, 24 hours a day, 365 days a year.

Click here to learn more.

Help & FAQs

Help & FAQs

Need more information? Have questions?

View our Voice FAQs

  • To speak with Customer Service - 888-218-5050, 8 am-6 pm EST, Monday-Friday
  • Contact FTC - Click here to e-mail Customer Service

Maintenance Plan

Maintenance Plan

Connection Protection

Damage to inside wiring can be expensive to repair. With Connection Protection, you can rest assured because your FTC wires and jacks for FTC Phone, Digital TV, Internet and Security are covered. That’s total protection from damage caused by accidental cutting, pests, water and other unforeseen events.*

Without Connection Protection, the minimum charge for wiring and/or equipment is $80 for the first hour, not including materials.

Monthly Charge

  • $4.95 added monthly to your FTC bill

*FTC reserves the right to deny requested repairs and/or discontinue this service for instances of abuse or neglect.

Phone Notice of Universal Service Provider

Phone Notice of Universal Service Provider

On Nov. 24, 1997, the South Carolina Public Service Commission designated Farmers Telephone Cooperative (FTC) the “Eligible Telecommunications Carrier” for its service area for universal service purposes. The goal of universal service is to provide all citizens access to essential telecommunications services.

FTC provides the supported services -- voice telephony service and broadband Internet access service – throughout its designated service area.  These supported services include:

  • Voice grade access to the public switched network;
  • Minutes of use for local service provided at no additional charge;
  • Access to emergency services provided by local government or other public safety organizations, such as 911 and enhanced 911, to the extent the local government in FTC’s service area has implemented 911 or enhanced 911 systems;
  • Broadband Internet access service which includes the capability to send data to and receive data from the Internet, but excludes dial-up service.

Voice telephony service is provided at rates which start at $18 per month for residential customers and $28.70 per month for business line customers.  Broadband Internet access service is provided at rates which start at $34.95 per month for residential customers and $44.95 per month for business customers. FTC would be pleased to provide you with specific rates for voice and broadband for your area upon request.

FTC also offers qualified customers Lifeline service.  Lifeline is a non-transferable, federal benefit that makes monthly voice or broadband service more affordable. The program is limited to one discount per household.  Eligible households may apply the monthly Lifeline discount to either broadband service or voice service but not both.  Lifeline customers also have the option to apply the discount to a service bundle, such as home phone and home internet. The Lifeline voice service also includes toll blocking to qualifying customers without charge.  For each month that the customer qualifies, the discount provided under the Company’s Lifeline service for voice service is $12.75 per month and the discount for broadband service is $9.25 per month.

  • A household is eligible for the Lifeline discount if the customer’s annual household income is at or below 135% of the federal poverty guidelines.  You may also qualify for the Lifeline program if a customer, a dependent, or the customer’s household participates in one or more of the following programs:
  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income
  • Federal Public Housing Assistance (Section 8)
  • Veterans and Survivors Pension Benefit.

Please call FTC at 888-218-5050 if you have any questions.

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