Additional Information

Coverage Maps

Coverage Maps

FTC Coverage Map

ftc-coverage-map-teaser.jpg 

 

AT&T Coverage Map

Map depicts an approximation of coverage. Map may include areas served by unaffiliated carriers and may depict their licensed area rather than an approximation of their coverage there. Coverage may be affected by terrain, weather, foliage, buildings and other construction, signal strength, customer equipment, and other factors. FTC Wireless does not guarantee coverage. Charges will be based on the location of the site receiving and transmitting the call, not the location of the subscriber. Future coverage, if depicted above, reflects current plans and is subject to change.

FCC Emergency Alerts

FCC Emergency Alerts

FCC Personalized Localized Alerting Network (PLAN)

FTC has chosen to offer wireless emergency alerts within portions of its service area, as defined by the terms and conditions of its service agreement, on wireless emergency alert capable devices.

There is no additional charge for these wireless emergency alerts.

Wireless emergency alerts may not be available on all devices or in the entire service area, or if a subscriber is outside of the AT&T service area. For details on the availability of this service and wireless emergency alert capable devices, please ask a sales representative.

Notice required by FCC Rule 47 C.F.R. § 10.240 (Commercial Mobile Alert Service).

FAQs - Frequently Asked Questions on Wireless Emergency Alerts

Participating Carriers

List of participating carriers from the Federal Communications Commission (FCC) Webpage

WARN Act

2006 Legislation

Hearing Aid Capability

Hearing Aid Capability

As wireless carriers move from analog to digital services, accessibility for the deaf and hard of hearing is a concern. Digital technology means more features and improved efficiency—but some digital phones can cause interference for hearing aid users.

To make sure the deaf and hard of hearing can use digital wireless devices, the Federal Communications Commission (FCC) updated the Hearing Aid Compatibility Act of 1988 ("HAC Act"), mega passing regulations to increase the number of hearing aid-compatible wireless devices.

Along with many others in the wireless industry, FTC strives to ensure accessibility for all individuals, including deaf and hard of hearing consumers.

Click here to learn more.

Help & FAQs

Help & FAQs

Need more information? Have questions?

View our Wireless FAQs

Contact Us

Maintenance Plan

Maintenance Plan

The Mobile Maintenance Program provides coverage for your mobile phone against damage or loss due to fire, theft, vandalism, liquids and certain physical damage. This program protects the original equipment package purchased. The equipment included in this package is: handset, battery, charger and SIM card.

Program Details

  • $6.99 monthly fee per device added to your FTC Wireless bill.
  • Mobile protection must be added within 30 days of activation or upgrade.
  • The maintenance claim fee is based on tiers determined by non-contract cost of device at time of claim. To find out the tier of your device please call Customer Service at 888-218-5050.
    • Tier 1- $50 • Tier 2- $125 • Tier 3- $199 • Tier 4- $249 • Tier 5- $349
  • Two claims per line with maintenance are allowed per calendar year.

To File a Maintenance Claim

For stolen handsets, report the incident to the local police department and obtain a police report number. For lost or stolen handsets, contact FTC Wireless immediately to suspend your service and protect yourself against unauthorized charges. Call 803-469-4327 or 1-800-671-0303 to report your loss. An FTC Customer Service Representative will be happy to help you.

Click here for the complete Maintenance Plan Coverage Summary.

Manage Wireless A-List

Manage Wireless A-List

South Carolina Lifeline

South Carolina Lifeline

If you are a low-income consumer and need help paying for voice, broadband or wireless service, you may be eligible to participate in the Lifeline program.

Lifeline is a non-transferable, federal benefit that makes monthly voice, broadband or wireless service more affordable. The program is limited to one discount per household. Eligible households may apply the monthly Lifeline discount to either landline voice, landline broadband or wireless voice service. Lifeline customers also have the option to apply the discount to a service bundle, such as home voice and home internet. The Lifeline voice service also includes toll blocking to qualifying customers without charge. For each month that the customer qualifies, the discount provided under the company’s Lifeline service for landline voice service is $12.75 per month, the discount for landline broadband service is $9.25 per month and the discount for wireless voice is $9.25 per month.

You may qualify to receive Lifeline if your household income is at or below 135% of the Federal poverty guidelines or if you, or a dependent, receive any of the following benefits:

  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income
  • Federal Public Housing Assistance (Section 8)
  • Veterans and Survivors Pension Benefit

Lifeline assistance is limited to one per household and available on one service only per household, whether landline voice, landline broadband or wireless voice.

For program enrollment, FTC customers may visit any FTC Store to present a photo ID and proof of eligibility.

Lifeline Q & A:

How much can I save?

You will save up to $12.75 on your basic monthly bill for landline voice service, $9.25 on your monthly bill for landline broadband service or $9.25 on wireless voice service.

How do I know if I am eligible?

You may be eligible for the Lifeline Program if your household income is at or below 135% of the Federal poverty guidelines or you participate in other government assistance programs such as: Medicaid, Supplemental Nutrition Assistance Program (SNAP), Supplemental Security Income, Federal Public Housing Assistance (Section 8) or Veterans and Survivors Pension Benefit.

Are there any restrictions?

Government rules specifically state that each subscriber can have no more than one Lifeline discounted service, whether landline voice, landline broadband or wireless voice. Lifeline is limited to one per household and non-transferable between individuals.

How do I apply?

FTC customers who believe they meet the requirements must visit an FTC Store to present a photo ID and proof of eligibility for program enrollment.

Click here to go to the Lifeline Across America website.

View Current Data and Minute Usage

View Current Data and Minute Usage

Wireless Notice of Universal Service Provider

Wireless Notice of Universal Service Provider

On Nov. 13, 2007, the South Carolina Public Service Commission designated FTC Communications, Inc. dba FTC Wireless (FTC) the “Eligible Telecommunications Carrier” for its service area for universal service purposes. The goal of universal service is to provide all citizens access to essential telecommunications services.

FTC provides single party residence and business services for monthly rates beginning at $39.99. This includes access to:

  • Public switched network including a certain amount of local usage;
  • Long distance services;
  • Emergency services;
  • Operator services;
  • Directory assistance;
  • Other services designed to persons with disabilities;
  • Toll (Usage) limitation service.

Use of these services may result in added charges dependent upon the service and the selected service plan.

FTC would be pleased to provide you with specific rates for any of its available services within your area upon request.

FTC also offers qualified customers Lifeline service.  Lifeline is a non-transferable, federal benefit that makes monthly service more affordable. The program is limited to one discount per household. For each month that the customer qualifies, the discount provided under the Company’s Lifeline service for wireless voice service is $9.25 per month.

  • A household is eligible for the Lifeline discount if the customer’s annual household income is at or below 135% of the federal poverty guidelines.  You may also qualify for the Lifeline program if a customer, a dependent, or the customer’s household participates in one or more of the following programs:
  • Medicaid
  • Supplemental Nutrition Assistance Program (SNAP)
  • Supplemental Security Income
  • Federal Public Housing Assistance (Section 8)
  • Veterans and Survivors Pension Benefit.

Please call FTC at 888-218-5050 if you have any questions.

Wireless Referral Program

Wireless Referral Program

Tell a friend about FTC Wireless and when he or she becomes a customer, you and your friend will receive a $25 credit on your FTC Wireless bill. It’s all part of the FTC Refer-A-Friend Program.

Here’s how it works:

  • Tell a friend about FTC Wireless.
  • When your friend signs up, have him or her give your name and wireless phone number to the FTC Customer Service Representative.
  • You and your friend will receive the referral credit on your next FTC Wireless bill.

Only FTC Wireless numbers can receive the $25 credit (no landline numbers); there is no cap on the number of referral credits you can receive; for each new referred line activated, receive one $25 credit, including primary and secondary lines.

Wireless Usage Web Inquiry and Auto Text Notification

Wireless Usage Web Inquiry and Auto Text Notification

Wireless Usage Web Inquiry and Auto Text Notification: While we make every effort to reflect usages current to within a 24 hour window, some records may be delayed by as much as two to five days. Roaming is based on call records received from other carriers and processed by FTC. A delay of two to ten days is common with this type of usage. A delay of up to 60 days or longer is possible for international usage. Rollover balances may be inaccurate if a plan change has recently been processed. Prepaid customers will not be able to check their remaining minutes via the Web view or pay IVR.

 

 

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