Help & FAQs
Damage to inside wiring can be expensive to repair. With Connection Protection, you can rest assured because your FTC wires and jacks for FTC Internet, Voice, Security and Digital TV are covered. That’s total protection from damage caused by accidental cutting, pests, water and other unforeseen events.*
Without Connection Protection, the minimum charge for wiring and/or equipment is $80 for the first hour, not including materials.
- $4.95 added monthly to your FTC bill
*FTC reserves the right to deny requested repairs and/or discontinue this service for instances of abuse or neglect.
Closed Captioning Support
To report immediate closed captioning concerns while watching a program, call a Technical Support Representative at:
803-905-4599, or fax to 803-469-0452.
For written complaints on captioning troubles (specify date, time, channel, description of problem), send written complaints to: Lisa Coward, Customer Operations Manager, FTC DSI, P.O. Box 588, Kingstree, SC 29556, or fax to 843-382-5700 or email to firstname.lastname@example.org.