Severe Weather Information
Report an Outage
FTC will not be responding to service outages until weather conditions are safe for our employees to enter the field. However, we will be doing everything possible to restore the network as electricity becomes available. To report an outage, please call 611 from any FTC phone or 888-218-5050. High call volume may affect wait times. Thank you for your patience as we work safely and diligently to restore your service.
All FTC locations will resume normal business hours on Monday, September 17.
The peak of hurricane season is upon us as Florence has made everyone keenly aware. As your telecommunications provider, we understand how important it is to be able to reach family members and friends when we are experiencing severe weather and emergency situations. In order to keep the services you rely on functioning during and after the upcoming storm, FTC employees have been making preparations during the past week. We have been performing prevention maintenance on generators, checking batteries and getting in additional supplies so that when Florence has gone past us and conditions are safe, our technicians will be able to get out in the field and quickly work on any outages that might occur.
If you have a service outage, please call 611 from any FTC phone or call 888-218-5050 from any phone. We will post updates on Facebook and Twitter as they become available, but we ask that you not use social media to report your outages.
Please understand that we will be working on service interruptions in a timely fashion with healthcare institutions, emergency services and government agencies being a priority. It is also important to let you know that, even though we have power backups such as batteries and generators, the electronic equipment utilized to deliver your services are reliant on electricity, and a power outage could mean an interruption in your FTC service. We will be working with the power companies to solve any issues that might arise in order to mitigate those situations.
We ask for your patience and understanding as everyone works together to get through this storm and its aftermath. One of the many strengths of the FTC service area is its people and we ask that you demonstrate that wonderful, loving spirit during this tough time.
FTC to provide unlimited talk, text and data
FTC will be providing unlimited talk, text, and data for our wireless customers to help lessen the burden of Hurricane Florence. We understand the importance of staying connected with family and friends during this challenging time. Please be safe!
Simple tips for emergency situations
Have a family communications plan in place.
- Designate someone outside the area as a central contact.
- Consider additional mobile phones for your family’s use.
Program emergency numbers.
- Enter emergency contact numbers into your home or mobile phones, including those of the police department, fire station, hospital and family members.
Keep wireless batteries charged.
- Have an alternate plan to recharge your batteries in case of power outages — for example, charging via your car charger, using power banks or using portable battery chargers.
- To conserve power in your wireless phone battery, try lowering the brightness on your phone, turning off your touchscreen function and only turning on your phone when it is needed.
Try text messaging.
- Most wireless phones are now text-messaging capable, and often during an emergency such as a tropical storm or hurricane, text messaging will go through quicker than voice calls. And, more importantly, text messaging helps free up the phone lines for emergency officials and saves your battery life.
Keep the lines open.
- FTC strongly encourages subscribers to limit phone use during periods of severe weather. Keep non-emergency calls to a minimum, and limit your calls to the most important ones. Too many callers can jam telephone lines and overwhelm tower capacities. Also, refrain from calling 911 unless it is an actual emergency. Stay tuned to local radio and TV broadcasts for weather updates.