Frequently Asked Questions: Availability & Ordering


No, due to certain configuration requirements, FTC provides free on-site installation.

If you need more information regarding charges on your bill or have any questions concerning your bill, contact Customer Service at 888-218-5050. To view or pay your bill online, click “My Account” along the top navigation bar of this site. Once in “My Account,” click on “Pay Online.”

Contact Customer Service at 888-218-5050.

Orders can be placed online by clicking here or by contacting Customer Service at 888-218-5050.

Yes, FTC Internet is available in most areas. Contact Customer Service at 888-218-5050 or click here to sign up.

Installation is free for one wired and one wireless personal computer.

All you need is an Ethernet port on your computer and an operating system that supports TCP/IP.

Adjustments are normally shown on the following month’s bill.

It may still be processing. For additional information on a refund that is due contact Customer Service at 888-218-5050.

Unless you own your own domain and are using that as your email extension, then moving from one service provider to another does require you to change your email address.

No additional phone lines are needed for FTC Internet.

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