Frequently Asked Questions: Browser
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Start by clicking the help tab or question mark at the top of your Internet browser then click About Internet Explorer. A window will pop up and display your browser version. To maximize your browsing experience, make sure the latest Internet Explorer is installed.
On the top of the browser, click Options then clear cache or clear browser. On other browsers you’ll find it under the History tab.
Start by rebooting your computer and modem/router or clear your browsing history/ cache. If this does not work, contact Technical Support at 611 from any working FTC phone or 800-541-5030 (24 hours a day, 7 days a week).
Moving files to the web server
Your web page – all of the HTML files, as well as any graphics or other related files – must be moved to the web server. The easiest way to do this is with FTP software (such as WS_FTP, CuteFTP, Fetch, etc.).
Using FTP, connect to ftp.ftc-i.net but not via an anonymous login. Enter the username and password you are currently using for your own account. When FTP makes the connection to the web server, you will be placed in your top-level directory.
Copy all relevant files from your system to this space. (This would include all of your HTML files, as well as any graphics or other files that are referenced within those HTML files.) Be sure to copy all HTML files in ASCII mode! You can now access these files across the Net using any WWW browser.
Accessing your files
The URL for your new files is:
Where is your username and filename.html is the name of any HTML file you wish to access. Note that if your “home page” file is named index.html, you do not need to specify the filename; you may simply open the following URL:
Information can also be found here.
A bookmark allows you to save a shortcut to pages that you view on a daily basis. These are located along the top navigation bar in your browser. Favorites is a list of these pages that you have bookmarked or Web pages you view regularly.
This error usually occurs due to an improper install of system level software or a software conflict. Updating Windows and Internet Explorer may solve the issue.
A cookie is a small text file that is placed on your hard disk by a website. Some Web pages ask you to accept a cookie in order to view the content.
A search engine is a Web page that you can use to search a term or question and it compiles a list of other pages that have information relevant to what you searched for.
A Web browser is a software application that enables computers to access the Internet.
A website is a related collection of World Wide Web (WWW) files that includes a beginning file called a home page.
A Web browser is the program used to view web pages on the Internet. A homepage is the default webpage that displays when you access your Web browser.
Your FTC account supports all browser types, including but not limited to Internet Explorer, Safari, Firefox, Google Chrome, etc.
The browsers have different codes standards and screen sizes, causing the browsers to display the information slightly differently.
It usually means the browser is waiting for information from a server or processing internally. This usually occurs when large files such as videos and images are downloading. If the page freezes, click the refresh button located at the top of the Web page.